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Contact us

(Administration) Ltd

Trent House, Love Lane,
Cirencester. GL7 1XD
Tel / 01285 626020
Fax / 01285 626030
Website /
Email /


Below are a few of the testimonials that Trent-Services receive on a weekly basis.
All of these comments are from customers of our clients who use the expertise of Trent-Services in support of their customers.

JT - Dorset
JT - Dorset - Scot Prov
25, January 2017
I would like to entend my thanks to your company and staff.

So much has happened in my life over the past few years.


Finding myself unemployed after the breakup of my marriage was hard enough let alone being left with debt. 


I initiated this policy years ago and paid into it expecting it to be there for me in my time of need, but one always feels with any type of insurance policy that you would then be expected to jump through hoops and remove Excalibur from the rock before anything happens.


This has not been the case and for that I am extremely grateful.


It has allowed me some normality in my life, not only with debt and ongoing living expenses but towards the welfare of my children.


You have helped me on, what has felt at times, a personal level.


Fingers crossed something is just around the corner.


Once again, Many thanks J.


W S - Norwich
W S - Norwich - Lifetime Pet Cover
29, October 2016

Thank you for processing my recent claim in respect of my dog Maddy.

I really appreciated the speed at which my claim has been dealt with.

I also found the explanatory letter  was very easy to understand as it was written very clearly in plain English.

The service has been the best that I’ve ever had for pet insurance.     



Many thanks,  WS - Norwich

S I - London
S I - London - Realm
06, August 2016

Just wanted to send an email to acknowledge the outstanding service I receive each and every time from the claims department.

Your staff member Lewis calls to confirm that my form has been processed and helpful answers any of my questions. I would like to say thanks for delivering superb service over the past several months and I highly recommend your company.


Best Regards,


J & M - Farnham
J & M - Farnham - Lifetime Pet Cover
01, June 2016
Dear Ms C - Trent-Services

Just a quick email to acknowledge receipt of your cheque in respect of our recent claim for our pussycat Timmy


My wife and I would like to thank you for both the prompt settlement of this claim and the letter of condolence that accompanied it.

In the light of recent press coverage on the difficulty that many pet owners find when claiming on their policies, it was a relief to find that we had ‘picked’ the right company in choosing Lifetime Pet Cover.

Your excellent service was particularly relevant after suffering the sudden and unexpected loss of a much loved family pet. 

Should we ‘adopt’ another cat (or dog) then we will not hesitate to effect pet cover with your company and we are recommending Lifetime Pet Cover to our many other pet owning friends. 

Please feel free to use our testimonial of your prompt, efficient and understanding service as a recommendation to others considering taking out a policy with your company.

Once again, very many thanks,

J & M - Farnham.

Mrs K Q - Chard
Mrs K Q - Chard - Lifetime Pet Cover
04, February 2016
Hi, just writing to say how impressed I am with the way the recent claim for my dog Suggs was handled.

The claim form was posted to you last Monday, on Wednesday I received a letter from you to say you were going to play the claim by bank transfer ( as I had requested) and that it would be 3 to 5 days so imagine my nice surprise to find the money was in our account 2 days later. Settled within one week, wow. I am so impressed with Lifetime Pet Cover I have now insured 2 of our other pets with you. I've been with a few other pet insurance companies over the years and have never had such good service. Anytime I have phoned and talked to your staff they have all been most helpful. Thank you so much, long may you continue.

Best Regards

K. Q.

Mrs J R - Cumbria
Mrs J R - Cumbria - DMS
29, June 2015

Dear J and Claims Team


I just want to thank you for your understanding, and thoughtfulness you showed me earlier today, when I made an inquiry about an old claim.


I really am very grateful for your help.


I am impressed by the courtesy, and with the speed the attached letter and email were sent.


Please forward this letter of gratitude to your CEO.


Whoever they are, they should appreciate such a fantastic customer service.


Thank you.


Kindest regards



MR C D - Newbury
MR C D - Newbury - Cavere - GAP
29, June 2015
I have just checked my bank balance and I am pleased to see the payment has been received.

Thank you for acting so quickly and professionally, which is more than I can say for my general motor insurance providers.


Of course, I hope I do not have to have dealings with you again but if I do, I know I will be in safe hands. I will not hesitate to recommend your services to friends & family who purchase cars in the future.


5* service that was always pleasant and courteous.


Thanks again



MR J L - Greenock
MR J L - Greenock - Paymentcare
24, March 2015
Dear J.

You guys are consistent, prompt friendly responses, more than happy to recommend you to friends and family!

Thank you once feel shock of job loss wearing off and despondent streak weakening I will look at form....


Thanks again!

Best regards

MR J L - Greenock

Mrs K P - Marlborough
Mrs K P - Marlborough - Vets Medicover
17, September 2014

You are one of the most proactive insurance companies that I have ever dealt with and a credit to you all for your efficiency and hardwork.


Kindest Regards



Mr L - Lydney
Mr L - Lydney - Synergy
08, September 2014
I have been exceedingly impressed by your company and will be sure to recommend to friends and colleagues.



Mrs D W - Derby
Mrs D W - Derby - Vets Medicover
27, May 2014
This is to say thanks for your letter dated 23rd May and received today telling me that you have authorised payment of the claim on Vets Medicover policy for my boxer, Cilla.

 I am extremely impressed with the way you have speedily processed this claim.  Far better than any other company with whom I have dealt in 40 years of boxer ownership.

 Kind regards.


Mrs D W

Mrs C - Methilhill
Mrs C - Methilhill - ANT Insurance
27, August 2013
I would like to cancel my policy with yourselves as I no longer require it. I had the cover for sickness/unable to work and I am no longer working anymore.

Anytime I have dealt with a member of staff from your team I have always been very pleased with the service provided and when I had to make a claim I felt it was handled quickly and professionally so I would like to thank you very much for your help when I have needed it.

Please be assured I would recommend your services to anyone who was looking for this type of insurance.

Kind regards - Mrs C

Ms SH from Southampton
Ms SH From Southampton - Vets Medicover
15, July 2013
Thank you for the payment received today in respect of the above policy.

I would like to thank you once again for the very efficient way in which you handled and completed the claim.

It is unusual today to find such a good company.
Ms Mc from Bangor in Northern Ireland
Ms Mc From Bangor In Northern Ireland
30, April 2013

Staff were always v.helpful and attentive. I was made to feel like an important customer and not just a number on a list of claimants.

Mr B from Southsea
Mr B From Southsea
11, October 2012

Many thanks for your recent mail confirming the final payment of my claim.

I will be completing the questionnaire that you also sent.

I would just like to thank you and your staff for all your help and professionalism.

You have been fair and very competent in all our dealings.

As you can imagine, being unemployed is not ideal and I appreciate you have a job to do to ensure all claims are valid.

My experience with your team has been an absolute contrast to my dealings with the job centre, they were very disappointing!



Mr T from Gloucestershire
Mr T From Gloucestershire
09, July 2012
You have restored my faith in Insurance Companies.

I have been really impressed with your service, attitude and helpfulness.

There are many companies that could learn from you...

Miss J T
Miss J T - Vets Medicover
14, May 2012


After taking out several unsatisfactory insurance policies with other companies I thankfully finally discovered Vets Medi Cover.  



It is the most comprhensive, straightforward, cost effective cover I have ever had.  


Being with Vets Medi Cover gives me complete peace of mind that I can give the best treatment available to my two cats Reggie and Scout at times when we have needed it most.  


I would highly recommend Vets Medi Cover over all others as their exceptional customer service and no hassle cover makes them experts in pet insurance.


Your cover has been the absolutel best!


 Kind regards


 J T


Sharron W - Yorkshire
Sharron W - Yorkshire - VetsMediCover
25, August 2011

I just want you to know how impressed I am with VetsMediCover - recently my Scottish Terrier was extremely poorly and we went through weeks of worry about her – fortunately thanks to VetsMediCover - relevant tests and operations we able to be carried out to get her on the road to recovery.

VetsMediCover have been fantastic all through the process from my initial phone call to an extremely helpful claims department to all the claims paid promptly and direct to vet (who has also been very impressed) I (and the vet) would not hesitate(and will) recommend you to anyone wanting pet cover.

Big big thank you and well done VetsMediCover from Sharron & Dottie - East Yorkshire.
'George' - Nova Scotia Duck Tolling Retriever
'George' - Nova Scotia Duck Tolling Retriever - Vets Medicover
20, July 2011
Dear Sir

I am writing to express my appreciation of the service provided by your company in connection with my insurance claim in respect of my dog, Geotge. The speed and efficiency displayed by your compnay was very impressive. I will not hessitate to recommend Trent-Services and Vet Medicover to other pet owebers

Thanks you

Mr H from Swansea
Mr H From Swansea
26, January 2011
Very helpful staff everytime I phoned, polite and very sincere.

Thank You