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S I - London - Realm

06 Aug 2016

Just wanted to send an email to acknowledge the outstanding service I receive each and every time from the claims department. Your staff member Lewis calls to confirm that my form has been processed and helpful answers any of my questions.

J & M - Farnham - Lifetime Pet Cover

01 Jun 2016

Just a quick email to acknowledge receipt of your cheque in respect of our recent claim for our pussycat Timmy My wife and I would like to thank you for both the prompt settlement of this claim and the letter of condolence that accompanied it.In the light of recent press coverag


W S - Norwich - Lifetime Pet Cover

29 Oct 2016

Thank you for processing my recent claim in respect of my dog Maddy.

I really appreciated the speed at which my claim has been dealt with.

I also found the explanatory letter  was very easy to understand as it was written very clearly in plain English.


JT - Dorset - Scot Prov

25 Jan 2017

I would like to entend my thanks to your company and staff.

So much has happened in my life over the past few years.

Finding myself unemployed after the breakup of my marriage was hard enough let alone being left with debt. 

Mrs K Q - Chard - Lifetime Pet Cover

04 Feb 2016

Hi, just writing to say how impressed I am with the way the recent claim for my dog Suggs was handled.

Mrs J R - Cumbria - DMS

29 Jun 2015

Dear J and Claims Team

I just want to thank you for your understanding, and thoughtfulness you showed me earlier today, when I made an inquiry about an old claim.

I really am very grateful for your help.

MR C D - Newbury - Cavere - GAP

29 Jun 2015

I have just checked my bank balance and I am pleased to see the payment has been received.

Thank you for acting so quickly and professionally, which is more than I can say for my general motor insurance providers.

MR J L - Greenock - Paymentcare

24 Mar 2015

Dear J. 

You guys are consistent, prompt friendly responses, more than happy to recommend you to friends and family!

Thank you once feel shock of job loss wearing off and despondent streak weakening I will look at form....

Thanks again!

Best regards 

Mrs K P - Marlborough - Vets Medicover

17 Sep 2014

You are one of the most proactive insurance companies that I have ever dealt with and a credit to you all for your efficiency and hardwork.

Kindest Regards


Mr L - Lydney - Synergy

08 Jul 2014

I have been exceedingly impressed by your company and will be sure to recommend to friends and colleagues.



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