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Privacy Policy

  • Your personal information is very important to us. We will endeavour to take all due to care to protect this information. We would like to highlight below a few matters relating to your information that you should be aware of.

  • Some services are provided to Trent-Services (Administration) Limited by third parties such as processing applications / business or obtaining compliance or regulatory advice, which warrant the disclosure of more than just your basic contact details. You agree that personal information held by Trent-Services (Administration) Ltd may be disclosed on a confidential basis, and in accordance with the Data Protection Act 2018, to any such third parties. You also agree that this information may be transferred electronically, e.g. email and you agree that ourselves, or any such third party, may contact you in future by any means of communication which we consider appropriate at the time. Our Data Protection Register number is Z9533847.

  • Product Providers, Lenders and Investment Managers may administer your policy, any existing policies you may have with them and provide other services, from centres in countries outside Europe (such as India and the USA) that do not always have the same standard of data Protection laws as the UK. However, they are required to put a contract in place to ensure that your information is adequately protected, and they will remain bound by their obligations under the Data Protection Act even when your personal information is processed outside Europe.

  • The following policy statement outlines how we may collect and use information about you.

  • 1. We may collect personal information about you from sources including -

    • a) when you contact us with an enquiry or in response to a communication from us.

    • b) from publicly available sources such as electoral roll.

    • c) when you agree to buy a product/service from us.

  • 2. What type of personal information do we need?

    • a) We may need personal details which might include details of members of your family, lifestyle, finances, business or education.

    • b) We will only collect what is necessary and will only keep it for as long as we are required to do in line with our data retention policy.

  • 3. What other types of information do we need?

    • a) Under certain circumstances we may also need to obtain information about Race or Origin, Gender, Religion, Health, Politics, Genetics, Trade Union Membership, Sex or Sexual Orientation.

    • b) We might also need details of criminal convictions.

    • c) We will only collect what is necessary and protect it with appropriate security measures.

  • 4. We will use your personal information for purposes including -

    • a) to help provide quotations, administer your insurance policy and for compliance reviews where we have a duty to do so. In the event that a directly submitted application is not accepted, by the insurance underwriters we work with, we will refer your application to a specialist broker to assist you in securing alternative insurances. We may transfer our rights and duties under any agreement in the execution of your business.

    • b) to write to, telephone or e-mail you with details about products and services which we provide, and which we think could be of particular value to you. These could include improved premium rates, special deals and customer satisfaction research.If you would like us to contact you regarading these this type of contact, please write to Customer Service Team, Trent-Services (Administration) Limited, Trent House, Love Lane, Cirencester, Glos GL7 1XD, or email telling us which of the following you would like to opt in, or ring us on 01285 626020.

    • c) to help administer accounts, products and services for which you are a customer.

    • d) to help detect fraud or loss. Information you supply may be used by insurance companies who provide services to Trent-Services (Administration) Limited for the purposes of administering and processing your application/account. We will never make your details available as part of the mailing list for any third parties for their marketing purposes. We will store your details on computer, but will not keep them longer than necessary.

  • 5. Calls may be recorded and monitored for security and training purposes.

  • 6. Marketing Use

    • a) We use Google analytics features based on Display Advertising (Google Analytics Demographics and Interest Reporting) on this website.

    • b) Visitors can opt-out of Google Analytics for Display Advertising and customise Google Display Network ads using the Ads Settings.

    • c) We may use data from Google’s Interest-based advertising or 3rd-party audience data (such as age, gender and interests) with Google Analytics for understanding our sites.

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