Coronavirus (COVID-19)

Accident Sickness and Unemployment Insurance

As the number of cases of Coronavirus in the UK and across Europe is continuing to increase we, together with our Insurers, are monitoring events closely and in line with Government guidance.

In light of these uncertain times we have put together some clarifications regarding our Accident Sickness and Unemployment policies for both administration and claim

Sickness - in the event you are signed off as sick by your GP or doctor for longer than your policy excess or waiting period due to the Coronavirus, your claim will be assessed.
Self-Isolation - in the event you are required by your employer or you are medically advised to self-isolate, these claims will be outside of the normal policy terms and conditions and therefore as standard would not be covered.
Unemployment - in the event you are made redundant by your employer, you will be able to claim as per the normal policy terms and conditions. However please note that in the event your employer asks you to accept reduced pay or temporarily lays you off, you would not be able to claim for unemployment benefit.

Some Q & As' that should help you

Q. Can I claim if someone in my household is showing signs or symptoms?

A. No regretfully not

Q. Can I claim if I am caring for someone who is showing signs or symptoms of the Coronavirus?

A. No regretfully not

Q. Can I claim if my company is in lock-down or I am sent home?

A. No, you will only be covered if you are made unemployed.

Q. Can I change my Excess or Cover during the COVID-19 outbreak?

A. No changes or midterm adjustments can be made during this period, unless it is a change of Name, address or bank details.

Q. How can I cancel my policy?

A. Ring 01285 626020, press option 3 and a member of staff will deal with your cancellation over the phone.

Q. Can you post my Claim Form?

A. During the Covid-19 period, whilst our offices are open, you can request by post. However, if our offices are closed and we work from home, it will only be possible to send by email.

Q. Will my direct debit still be collected?

A. Yes, all normal services will be covered, including claims payments, but please allow more time than normal for payments to reach your account.

Business Continuity

We are reviewing government advice but at this stage, our office remains open and we will try and service your policy and claims demands within our normal service standards, however, please understand that we are experiencing a high volume of calls and emails and this may take longer than our usual.

Our employees are also a key consideration and plans are being implemented to ensure all our staff are able to continue to service your policy in the event they are required to work from home.

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Underwriting

With our experienced underwriting team, we are able to provide underwriting assistance to many types of personalised insurance. We operate under delegated authority from a number of insurers who we have worked with for many years. Trent are able to underwrite business in the United Kingdom and throughout the European Union.

We have gained a good reputation for producing innovative solutions to problems encountered in the niche personalised markets.

We welcome enquires and are able to give an informed response.

For more information on our administration services please call 01285 626020 or email us at sales@trent-services.co.uk

EziApps

Supported by one of the leading providers in this field, Trent-Services EziApps is an online insurance application process which has been geared to meet the ever growing demands of the insurance market.

The system is hosted on the cloud and protected by an SSL certificate giving buyers peace of mind, it also includes Postcode and BACS checking routines as a standard part of the data capture process. The EziApps screens can be personalised to match your business identity and requirements.

EziApps provides a cost effective administration route for a number of our clients supporting the following product types: Creditor, Mobile-Phone Insurance, Motor GAP etc.

The Platform is extremely flexible in its ability to add additional insurance products which can normally be delivered within 4 - 6 weeks.

For more information on our administration services please call 01285 626020 or email us at sales@trent-services.co.uk

Policy Fulfilment / Administration

Our Experienced Administration Department offer a range of services to our clients which can be tailored to fit their requirements. Our Support / Administration Department is the first point of contact for all customers and therefore all staff are trained to offer the highest level of customer service whatever their enquiry.

The Department deal with all aspects of policy fulfilment, whether the documentation is electronic or paper generated and continue to look after your customer dealing with amendments, mid-term adjustments, reviews and renewals.

Our dedicated team also act as your Customer Services contact point and will always follow up enquires to ensure they have been resolved. Our caring approach aims to treat your customers how we would like to be treated and we believe in treating customer fairly and equally.

For more information on our administration services please call 01285 626020 or email us at sales@trent-services.co.uk

Performance Reporting

The success of many insurance schemes is very dependent on accurate and timely reporting being ref back to Insurers and Scheme Producers. Trent-Services has suite of Scheme Management Reports that can be provided to enable their clients to have a up-to-date view of the profitability of the various products.

No two schemes are the same and Trent-Services are able to work with clients to develop bespoke reports to match their requirements. We also have a suite of standard on-line reports which can be made available through our EziApps Reports service.

For more information on our administration services please call 01285 626020 or email us at sales@trent-services.co.uk

Claims Management

Our Claims Department has pooled a wealth of experience from the Insurance Marketplace and between them have an average of over 10 years' experience handling claims. We understand that all clients have different needs and therefore offer a flexible approach, offering our clients a package tailored to suit their requirements. We are also able to 'brand' our services for those clients who wish to protect and promote their brand name.

We handle all claims with tact and sensitivity and within the guidelines set out by the FCA and other industry regulatory bodies. We have stringent standards and ensure that all our staff are trained to the highest level to ensure that all claimants are treated fairly and that our approach is consistent.

Our claims assessors pride themselves on being easily accessible to claimants and happy to deal with them on a personal basis. Above all they understand the need to process claims without delay and distress and ensure that valid claims are paid promptly and without fuss.

For more information on our administration services please call 01285 626020 or email us at sales@trent-services.co.uk

Premium Processing and Disbursement

Direct Debit is used by millions of people across the country, and is a fast and reliable way of paying regular bills. All our monthly-paid policies are collected by Direct Debit, ensuring that the customer never misses a payment. We aim to be flexible in our approach to premium collections, giving the policyholder their choice of collection date between the 1st and 28th of each month.

Annually paid policies can be paid by either Direct Debit or Credit Card / Debit Card. The policyholder can make this choice when filling in their on-line application.

All premiums we receive are reported and paid to Insurers/Producers/Brokers etc. on a calendar monthly basis. We target to have all reports completed by the 15th of the following month.

We have a suite of standard reports that we can utilise, these cover all aspects of the premiums we receive. Our online EziApps Reporter allows Insurers/Producers/Brokers access to data within our system, this can be programmed to create bespoke reports should the need arise.

For more information on our administration services please call 01285 626020 or email us at sales@trent-services.co.uk

London Office - Woodley Hall

68 King William Street,London,EC4N 7DZ.
020 7959 2446 enquiries@woodleyhall.co.uk www.woodleyhall.co.uk

Woodley Hall is a ‘Trading Division’ of Trent-Services (Administration) Limited whose Registered Office is Trent House, Love Lane, Cirencester. GL7 1XD - Company Registration Number: 05297950.